Top Questions

I have updated my App and Biopod’s firmware and still can’t connect to WiFi, what do I do?

Please see the following page: WiFi Troubleshooting Guide

Affected products: Biopod Eden, Biopod Terra, Biopod Aqua, Biopod Aqua II, Biopod Grand

The following settings can help improve performance of your Biopod to App connection, your Biopod’s camera speed/quality and more! These settings can also resolve any WiFi connection issues you may be experiencing.

If you haven’t had issues in the past in regards with setting up your WiFi connection, you most likely
won’t need to make any of the changes below.

Please ensure your network and router are compatible with Biopod.

Supported Networks: 2.4GHz

How do I find the type of network I am using?
Because every router is different, the easiest way to know whether or not you’re running on 2.4GHz network is
to contact your internet service provider. The second option would be to get access to your router’s configuration settings.

Routers: There are a few routers that are not compatible with Biopod products or that may cause issues connecting or performance issues along the way. Find these lists below.

How do I find my router’s information/manufacturer?
Your router’s brand, model number and information can be found on the router itself.


Some routers may not be compatible with Biopod. Potentially incompatible routers include, but are not limited to, the following:

2Wire routers
3800HGV-B

Actiontec routers
M1424WR Rev. E

Belkin routers
F9K1001
F9K1002
F5D8230-4
F5D8233-4
(more…)

What exactly is Biopod?

Biopod is an app-controlled micro habitat that automatically controls and regulates temperature, light, humidity, rainfall and ventilation. Grow anything from herbs and vegetables to a rain forest for your pets. Biopod replicates the ideal environment for your plants, animals or both!

Watch Video Here

What inspired Biopod?

Biopod was first inspired by the conservation of the sensitive dart frogs that live in rain forests around the world. Frogs are vital to the ecosystem and many of them have become critically endangered or even extinct in the wild due to human expansion, settlement, pollution, toxins and many other factors. Conservation is the heart of Biopod and we’re working towards saving the planet.

Watch Video Here

How is Biopod different than other terrariums and vivariums available on the market?

The difference is that the Biopod is a complete terrarium/vivarium/paludarium; it comes with all of the essential components necessary to a typical terrarium/vivarium/paludarium setup. Creating such a setup yourself requires a lot of time and the separate purchase of the many parts that make up the housing, such as: lighting, sensors, heating, pumps, nozzles, tubing and many more, often adding up to a hefty price! Building such a setup yourself is
extremely costly, can cause many compatibility issues, needs to be manually adjusted and monitored frequently, and requires you to do an immense amount of research beforehand. With the Biopod, everything is done for you so you can start housing your favorite animals/plants right away with a tap of a button and
watch the Biopod come to life!

Watch Video Here

How many temperature sensors does the Biopod have?

The Biopod currently has two temperature sensors, one for the temperature of the air and one for the temperature of the ground substrate (water, solid, or semi-solid substrate).

How many humidity sensors does the Biopod have?

The Biopod has one conveniently located humidity sensor near the top right of the right-side panel.

How many lights does the Biopod have? What type of lights are they?

Here is the breakdown of the number of LED’s in the Biopod units:
EDEN: 28 (+ 8 infrared LED)
TERRA: 28 (+ 8 infrared LED)
AQUA: 49 (+ 8 infrared LED)
AQUA II: 49 (+ 8 infrared LED)
GRAND: 56 (+ 16 infrared LED)

What is the specific wavelength output of the lights inside the Biopod?

The continuous wavelength output of the LED’s is between 400nm – 800nm. However, there are two main peaks between 420nm-450nm and 630nm-650nm, with a minor peak between 540nm-570nm. These LED’s closely resemble natural light output similar to the sun.

Can the Biopod replicate/output ultraviolet rays?

Yes! The Biopod has a UV emitting CCFL which emits UVB-B rays.

What specific wavelengths are emitted for ultraviolet rays?

The specific wavelength of UV rays emitted is between 295-305 nm.

What is the resolution of the camera inside the Biopod?

The resolution of the camera is HD (720p).

Top Videos

How do I connect my Biopod to my iPhone?

Refer to the Start Up Guide.

Watch Video Here

How do I connect my Biopod to my Android?

Refer to the Start Up Guide.

Watch Video Here

What if my animal is not listed?

At Biopod we strive to find the best conservation-based data possible for all our listed species. If you don’t see your animal or plant listed in our app, please email hey@biopod.com and we’ll add it to our list of species as soon as we can!

Watch Video Here

 

If I switch from “Auto Mode” to “Custom Mode” and switch back, will my Auto settings be deleted?

No they won’t, all your custom settings will be automatically saved.

How can I reset my Biopod account password?

Please email us at hey@biopod.com and we will be happy to assist you!

Watch Video Here

Can multiple Biopods be connected to one app/account?

You can connect as many Biopods as you want to your app! The Biopod app is able to support hundreds of Biopods per user and is able to switch between Biopods and manage several Biopods with ease.

Is the Biopod app free with the purchase of a Biopod?

Yes! The Biopod app is completely free. Even if you don’t own a Biopod you can download the app for free.

What does the app allow me to control in my Biopod?

The app allows you to control several parameters: Sunrise & Sunset, UV output, temperature, relative humidity %,
rainfall, ventilation, irrigation, and aeration.

Watch Video Here

How does the app connect to my Biopod?

The device the app is installed on connects to the Biopod through its own wifi network.
Please note: Your Biopod requires a strong wifi signal. We recommend a maximum distance of 14 metres between your Biopod and router.
Longer distances may cause interference and can result in poor connectivity or loss of functions.
Please see our wifi tips for more information on improving your network signal.

Watch Video Here

Can I connect my Biopod to my phone using bluetooth?

Unfortunately no, Bluetooth technology is unreliable and faces range and compatibility issues. All our Biopods connect using wifi.

What does the app interface look like?

Please watch this video to see the app in action!

Watch Video Here

What do I do if I find a bug in the Biopod app?

If you find a bug in the Biopod app, report it to us! Please go to www.biopod.com and enter the fill-in form to report the bug. Every Biopod app update includes bug fixes, so if you report a bug it will most likely be fixed in the next update.

What happens if my Wifi connection goes down?

If your home wifi connection goes down, the Biopod will keep operating normally using the last saved program settings. When your wifi is back up, your Biopod will automatically connect to it again as long as the wifi name and password remain the same.

Does the Biopod come with pre-designed datasets for animals and plants?

For sure! We have a repository of 300+ animals and plants for which we have created data for.

How does the Biopod access these datasets?

The Biopod is always linked to our cloud service which directly feeds information to the Biopod from our animal/plant data-sets.

I want to house a specific animal/plant; do you have a dataset created for this animal?

Check out this list to see if your animal/plant has a dataset created for it.

How are these datasets created? What data sources are used?

These datasets are created by our Biology and Data management team; we use a wide array of complex resources in our data – from weather stations to scientific literature and even pet/plant hobbyists.

Can I create my own datasets to be used in a Biopod?

We will be working on a feature in the future that allows Biopod users to create their own complex custom data to be used in a Biopod. Stay tuned!

Can datasets be shared and viewed through the Biopod cloud?

Yes! This is also a planned feature that will be coming along with the ability to make your own data.

I lost my Biopod serial #, what do I do?

If you lose your Biopod serial number from the quick start guide in the Biopod box, you can always refer to the back of your Biopod as the serial number is written on the metal box underneath the Biopod base.

Can I take pictures with the Biopod camera?

Yes! You can use the Biopod app to take pictures of your Biopod. Simply click on the camera button on the top-right of your active Biopod and wait for the camera to stream. When it is finished streaming, you can take a picture anytime.

I want to connect the app to the Biopod using Bluetooth, is this possible?

Unfortunately no, Bluetooth technology is unreliable and faces range and compatibility issues. All our Biopods connect using Wi-Fi.

Is there a Biopod model designed for tall plants?

Currently we are working on a few new Biopod models which will allow users to plant and grow very tall vegetation/plants.

How are the plants on the living wall watered?

Plants and vegetation growing on the living wall act as a natural filtration system that trickles water through the substrate and plant roots.

Will Biopod be providing the plants? What types of plants?

Currently Biopod will be providing plants in a convenient plant pack for US customers. We have plans to introduce plant packs for other countries in the near future.

How do I plant moss in my Biopod?

Flat, carpet-like moss [ie fern moss] can be planted into the living wall using metal clips, or on the ground simply by placing it wherever you wish.
Clumped, pillow-like moss [ie pillow moss], is best suited on the ground of the Biopod and can simply be placed wherever you wish.

Watch Video Here

How do I plant aquatic plants?

There are many types of aquatic plants that can be planted in a Biopod, and many of them come with their own substrate that is wrapped around the root.
This substrate is usually rockwool. For proper planting most of this substrate must be removed. Then the plant can be planted with its roots inside the
substrate and the entire plant submerged in water.

How do I “plant” air plants?

Air plants (also called Tillandsias) are epiphytes that do not need to be planted in any kind of wet substrate. These plants obtain most of their water through moisture in the air but occasionally need a bit of misting. Too much water will kill these plants so they should ideally be planted into a crevice in decor wood or simply left out in a nice spot that doesn’t get too much misting.

Watch Video Here

What other plants can I put inside my Biopod other than the ones in my plant pack?

There are many types of plants that can be used in the Biopod. The type of plants that will work best depends on what type of habitat you wish to have in your Biopod.
Try to find plants that are suitable for the environment or animal that is in your Biopod. The easiest way to find out would be to research the plant you are interested in adding and see if its care needs fit the environment set up in your Biopod.

Watch Video Here

Can I grow medical marijuana in my Biopod?

Biopod is capable of growing many different types of plants. It’s our policy not to judge. Please check with your local and state laws for guidelines and legalities.

Can I grow herbs/vegetables in my Biopod?

Yes! Biopod can be used to grow most plants. Simply select the appropriate data set for the growing needs of the plant, or use Custom Mode to create the desired environment.

What type of moss can I use in my Biopod?

You can use a wide variety of moss in your Biopod! Choose one that best suits the environment you wish to create for your plants and animals in the Biopod.

Can I grow carnivorous plants in my Biopod?
Can the Biopod be used hydroponically for plants/vegetation?

Absolutely! In fact, we recommend you use a hydroponic method in the Biopod if you want your plants to grow quickly.

Will Biopod be providing the plants? What types of plants?

Currently Biopod will be providing plants in a convenient plant pack for US customers. We have plans to introduce plant packs for other countries in the near future.

How do I plant moss in my Biopod?

Flat, carpet-like moss [ie fern moss] can be planted into the living wall using metal clips, or on the ground simply by placing it wherever you wish.
Clumped, pillow-like moss [ie pillow moss], is best suited on the ground of the Biopod and can simply be placed wherever you wish.

Watch Video Here

How do I use clips?

Clips can be bent and be used to hold almost any plant in place. For moss, bent clips can simply be pushed in to stabilize the moss. This will not damage
the plant. For plants with stems, clips should cover the stem and be dug into the substrate underneath the plant.
For epiphytes such as Bromeliads and Tillandsias, clips need to be bent around the root stem to hold it in place.

 

How do I plant aquatic plants?

There are many types of aquatic plants that can be planted in a Biopod, and many of them come with their own substrate that is wrapped around the root.
This substrate is usually rockwool. For proper planting most of this substrate must be removed. Then the plant can be planted with its roots inside the
substrate and the entire plant submerged in water.

How do I “plant” air plants?

Air plants (also called Tillandsias) are epiphytes that do not need to be planted in any kind of wet substrate. These plants obtain most of their water through moisture in the air but occasionally need a bit of misting. Too much water will kill these plants so they should ideally be planted into a crevice in decor wood or simply left out in a nice spot that doesn’t get too much misting.

Watch Video Here

How can I scape my Aqua II as a terrarium only?

Scaping the Aqua II as a terrarium is quite easy. You simply have to put in extra substrate in the substrate layer and plant it up just like a terrestrial model.
For examples of a terrestrial Aqua II please refer to our website and/or social media.

Do I have to use the platform with the Biopod Aqua when scaping?

The platform that comes with the Aqua also gives support to the plastic components and we don’t recommend removing it.
Removing the platform inside the Aqua will also require you to unplug many tubes which may void your warranty.

What other plants can I put inside my Biopod other than the ones in my plant pack?

There are many types of plants that can be used in the Biopod. The type of plants that will work best depends on what type of habitat you wish to have in your Biopod.
Try to find plants that are suitable for the environment or animal that is in your Biopod. The easiest way to find out would be to research the plant you are interested in adding and see if its care needs fit the environment set up in your Biopod.

Watch Video Here

Can I grow medical marijuana in my Biopod?

Biopod is capable of growing many different types of plants. It’s our policy not to judge. Please check with your local and state laws for guidelines and legalities.

Do I have to wash the substrate before it goes into my Biopod?

Yes, we recommend rinsing any substrate prior to adding it to your Biopod to promote the healthiest environment possible for your plants and animals.

Watch Video Here

Can I use tap water in my Biopod?

You can definitely use tap water in your Biopod but it has to be conditioned first with water conditioner. Water conditioner can be purchased from any pet store and is simply added to your water before adding the water to your Biopod. Be sure to follow the instructions written on the water conditioner exactly so your tap water safe to use in your Biopod.

Can I grow herbs/vegetables in my Biopod?

Yes! Biopod can be used to grow most plants. Simply select the appropriate data set for the growing needs of the plant, or use Custom Mode to create the desired environment.

How can I tell what conditions are best suited for my plant/animal?

If you’re using automatic mode and have selected a program for a certain animal or plant, you can be sure that animal or plant will be well taken care of provided your Biopod is properly scaped.
Our automatic mode programs are created by Biologists and use real data to create the perfect micro habitat for your animals or plants.

How do I scape my Biopod properly?

We have some great scaping videos on our YouTube channel! Check them out for some helpful tips!

Watch Video Here

Do I have to add water in my terrestrial Biopod for the living wall?

Yes, all Biopod models require a few inches of water under the substrate which filters through the living wall.

What types of substrate can I use in my Biopod?

We recommended using gravel for the drainage layer. The top layer depends on what plants and animals you are putting in your Biopod.
If you are not sure what substrate will work best, you can check out some of our helpful scaping videos.

What type of moss can I use in my Biopod?

You can use a wide variety of moss in your Biopod! Choose one that best suits the environment you wish to create for your plants and animals in the Biopod.

Can my Biopod support a desert environment?

Yes! The Biopod app has several automatic modes that are for a desert environment.

What type of “filler” substrate can I use in my Biopod’s living wall?
Can I grow carnivorous plants in my Biopod?
Can I re-scape my Biopod?

Absolutely! Biopods can be re-scaped as many times as you like!

Do I have to clean my Biopod before introducing plants/animals?

We recommend you wipe down the inside of the Biopod with a clean cloth (we use coffee filters to avoid lint sticking to the glass) and some clean water to remove any dust etc. that may have gotten into the Biopod during transport or unpacking.

Watch Video Here

Can I use foam in my Biopod?

We don’t recommend using foam in your Biopod as it may plug some of the irrigation tubes and damage the water pumps.
If you choose to use foam, please note that it may void your warranty.

What if I don’t want to put water in the bottom of my Biopod?

If you choose not to put water in the bottom of your Biopod, you won’t be able to use the irrigation system of the living wall (it will damage the pump if you do).
Make sure you are using an automatic mode that is for a desert scape.

I want to replicate a Biopod setup based on a picture I saw on your website, is there a demo example with a list of animals/plants?

We have a lot of helpful scaping videos on our YouTube channel to help get you started!
If you would like additional details about a specific plant etc. that you see in one of our examples, please send us an email at hey@biopod.com and we will be happy to help you out!

Watch Video Here

What kind of substrate is recommended to be used on the floor in the Biopod?

This depends entirely on the type of animal/plant you intend to have in your Biopod. We have a wide variety of scaping videos on YouTube that you may find helpful.

Watch Video Here 

What kind of substrate is recommended to be used on the living wall in the Biopod?

You can use any kind of semi-solid substrate as long as it is porous enough to allow water to drain through. We recommend sphagnum moss or coconut coir (this is the substrate used in many of our Biopod displays/demos).

Watch Video Here

Since the living wall is a vertical growing system, are there any plants that cannot be grown on it?

The only plants that may not grow well on the living wall are plants with large, long roots or plants which grow very tall.

Can the Biopod be used hydroponically for plants/vegetation?

Absolutely! In fact, we recommend you use a hydroponic method in the Biopod if you want your plants to grow quickly.

What if my Biopod is damaged during shipping? Is it insured?

Absolutely, we insure every single Biopod from accidental damage during shipping and delivery.

How do I remove water stains from the glass?

Water stains occur due to dissolved minerals in water. These stains are easy to remove and can be done with a razor and/or coffee filters.
In most cases coffee filters and water can remove water stains, razors and water can also be used to scrape these stains off glass.

Watch Video Here

 

Can I fix a broken misting nozzle?

Usually, if a misting nozzle is not misting properly it’s due to a loose connection or blockage inside the nozzle. Try removing the nozzle and plug it back in (you should feel two clicks to know it is fully inserted). You can also take the nozzle apart to check for blockages.
If this does not work, please contact us at technical support for further help.

Why does my front glass fog up?

All Biopods are designed to prevent or remove fog from the front glass of the Biopod tank. If you see your front glass fogging up, it may be because:
1. The door of the Biopod may be pushed in too far, or plants may be blocking the ventilation
2. The misting nozzles are facing too close to the front glass
3.The ventilation fan in your Biopod may not be on long enough; changing your settings may fix this
4. If the above does not fix the issue, please contact hey@biopod.com for further help

Why is there algae growing in my Biopod? How can I prevent algae growth? How can I clean off algae?

Algae buildup can occur due to many reasons, such as: contamination, too much fish food, too much light and stagnation of animal waste.
Here are a few ways to prevent algae growth:
1. Consider housing some algae eating fish (such as shrimp, small catfish and freshwater snails).
2. All Biopod fish programs have a maximum of 8 hours of light a day. If you decide to use a custom program, ensure that your settings have a max of 8 hours
of light a day.
3. Avoid feeding your fish too much food; only give them an amount they can eat completely in a few minutes.
4. Ensure your Biopod is cycling water through the living wall. Water cycling will recycle waste nutrients back into plants and will discourage algae growth.
5. Aquatic plants in the water can help reduce the amount of algae accumulation.

How do I refill my reservoir?

The reservoir is designed to be removed for refilling the water. Simply gently lift the reservoir up, remove the lid, fill with water and push back into place when done.

What kind of maintenance does my Biopod require?

In general Biopods are low maintenance given the following conditions:
1. The Biopod is properly scaped using our official Biopod scaping tutorial videos, making sure the gravel is washed etc.
2. The proper program is selected and used in the Biopod, this will depend on your setup and type of plants and/or animals you’ve housed in your Biopod.
Using the wrong custom settings may cause your Biopod environment and/or animals to become unstable or unhealthy.
3. The right type of water is used. Tap water with conditioner is okay, but it will leave mineral deposits on the glass which will require occasional cleaning.
We recommend using water with a low mineral conten as this will leave less deposit marks on the glass and require less cleaning.
4. Trimming plants and topping up water levels as required.

Can I use tap water in my Biopod?

You can definitely use tap water in your Biopod but it has to be conditioned first with water conditioner. Water conditioner can be purchased from any pet store and is simply added to your water before adding the water to your Biopod. Be sure to follow the instructions written on the water conditioner exactly so your tap water safe to use in your Biopod.

In place of water, can I use a dirt/sand/substrate matrix for the Aqua/Grand?

Yes, this is definitely possible, although we urge caution on the type of substrate you choose. Substrates that tend to clump together with water may cause problems with the drainage system.

What animals are best for each Biopod?

Please refer to our Species Guide for recommendations for type and quantity of species in each Biopod model.

Can I have two different types of animals in my Biopod?

In general we do not recommend putting different types of animals (example: a reptile with an amphibian, or a reptile with fish) in a Biopod. The results can be unpredictable. If you still wish to do so, proceed at your own risk.

Watch Video Here

What’s the proper way to setup my Aquatic Biopod and get it ready for fish?

The video highlights the following steps:
1. Set up your tank, add water & start cycling
2. Do 50% water changes every day for the first week
3. The tank needs a source of ammonia (substrate or fish)
4. Add beneficial bacteria
5. Take water to be tested for ammonia (your local pet store should be able to do this)
6. Add more fish if ammonia/nitrite levels are low
7. Once your tank is established, do 25% water changes once a week.

Watch Video Here

What type and size of animals can be housed in a Biopod?

Please refer to our Species Guide for recommendations for type and quantity of species in each Biopod model.

Which Biopod Models are designed to house fish?

Currently only the Aqua, Aqua II and the Grand can house fish. However, we urge caution because you must allow your Biopod to properly establish the living-wall filter and plant roots (we highly recommend plants in the living wall to be used as a filter). Please refer to our how-to video tutorials on setting up your Biopod.

Do the fish supported models contain a water filter?

Yes! However, this water filter works through the living wall. Since the Biopod is designed to be an all-in-one system, the living wall (which has substrate and ideally some plants) will filter out the water for you in a trickle-down method (assuming it has been setup properly).

How exactly does the water filter inside the Biopod work?

Since the living wall is the active water filtration system, it only works as intended if it contains many plants. Specifically, it is a biological water filtration system. Water is recycled from the floor of the Biopod (in the case of the Aqua (AQUA 2) and the Grand, the water is recycled from the floor and the fish habitat (if you choose to have fish that is)) and pumped back up and down through the filter. The micro spaces and plant roots within the filter substrate uptake nutrients and deposits and incorporate them – essentially filtering and cleaning the water.

How is the water which the fish inhabit in the Biopod re-oxygenated?

The Aqua (Aqua 2) and Grand both contain an air pump to oxygenate the water constantly. Additionally, the air ventilation system introduces fresh air into the Biopod and this allows a passive exchange of oxygen and carbon dioxide to maintain dissolved gas equilibrium between the water and the air when the system is at disequilibrium.

Is there a water nutrient sensor/injector in the Biopod models that can house fish?

Currently there is no nutrient sensor or injector for plants or for fish, but we are working on introducing both a micronutrient sensor and automatic injector into Biopods in the future. Stay tuned!

What size fish can the Biopod house?

We recommend small tropical fish between 2cm – 3cm in length, however slightly larger fish can be used but users should take caution to minimize material/objects inside the water tank so fish have plenty of room to roam. Additionally, larger schools of fish (10+) are recommended only in the Grand.

Can fish and terrestrial animals (such as frogs and lizards) be housed in the same Biopod unit?

They definitely can! However, we urge users to take caution and be wary of the combinations of terrestrial and aquatic animals they house within the Biopod. Some combinations may not work out too well, and some combinations may require an extremely well setup and well established habitat before they work well together.

Are there some fish and terrestrial animal combinations that cannot be housed together?

Again, we urge users to take caution and be wary of the combinations terrestrial and aquatic animals they house within the Biopod. Some combinations may not work out too well, and some combinations may require an extremely well setup and well established habitat before they work well together. Our app will list combinations that do and do not work well together, but these notices will be based on compatible/incompatible parameters such as temperature/photoperiod etc.

What animal + plant combinations go well together in the Biopod?

You can see which combinations we recommend using by downloading and using our app from any smartphone/tablet device.

Is there any kind of coating/material inside of the Biopod that may be dangerous for my animals/plants?

The Biopod doesn’t have any kind of coating on the inside walls. We have strived to design the inside of our Biopod to be of food-grade quality so that no animal/plant can be harmed by any material.

Is there a drainage layer within the different Biopod models in case of excess water/precipitation?

Definitely! The excess water is drained and cycled through the Biopod to be reused through the living wall.

Is the Biopod modular? Can I connect two Biopods into one longer Biopod?

Currently none of the Biopod models are modular, however this is a feature that we intend to introduce to select Biopod models in the future.

Can I fix a broken misting nozzle?

Usually, if a misting nozzle is not misting properly it’s due to a loose connection or blockage inside the nozzle. Try removing the nozzle and plug it back in (you should feel two clicks to know it is fully inserted). You can also take the nozzle apart to check for blockages.
If this does not work, please contact us at technical support for further help.

Why does my front glass fog up?

All Biopods are designed to prevent or remove fog from the front glass of the Biopod tank. If you see your front glass fogging up, it may be because:
1. The door of the Biopod may be pushed in too far, or plants may be blocking the ventilation
2. The misting nozzles are facing too close to the front glass
3.The ventilation fan in your Biopod may not be on long enough; changing your settings may fix this
4. If the above does not fix the issue, please contact hey@biopod.com for further help

Do I need to be constantly connected to Wi-Fi for my Biopod to work?

No, your Biopod can work manually through the App even when it is not connected to the internet. However, an initial wifi connection is required to set-up your Biopod. If you wish to receive daily parameter changes to your Biopod habitat (Temp/Humidity/Photoperiod etc.) it must be connected to the internet. Otherwise the Biopod will simply run the last programmed day.

Why did my UV light turn off?

All UV lights come with a preprogrammed “Eco” mode, which extends the bulbs lifespan and saves power.
It should only turn off for a short moment and then turn back on. It may also be off if you’ve selected a program from the app that doesn’t have any UV in it, or if you’ve turned UV off from custom mode.
Please check and ensure your UV setting is on from the app. Otherwise if the UV bulb is off, contact our technical support at hey@biopod.com for further assistance.

My living wall isn’t working, what do I do?

Here are the most common reasons why your living wall may not be working:
Solution #1:
Your selected program (automatic or custom mode) doesn’t have irrigation turned on – Be sure to use the right program setting so that the irrigation is turned on.
Solution #2:
You hear a loud noise but the living wall isn’t irrigating water – This means there isn’t enough water for the irrigation pump to work and you’ll need to fill the
base of your Biopod with about 3″ of water. If you already have enough water in your Biopod but the living wall still isn’t working, it means your irrigation pump
is air locked. Refer to our guide on how to prime your irrigation pump.
If you’ve already tried solutions 1 & 2 and your living wall still isn’t working, contact our technical support at hey@biopod.com for further assistance.

How do I reset my Biopod? Does the Biopod have a soft/hard reset?

Resetting your Biopod is easy. Let’s go over the three types of resets: soft reset, wifi reset (also called a hard reset), and a full reset.
1. A soft reset will refresh the Biopods cache and simply acts as a restart. Please note: This reset should NOT be done when upgrading your Biopod.
To do a soft reset, simply unplug your Biopod, wait 30 seconds and plug it back in.
Your Biopod will re-connect automatically to your wifi and continue operating just like before.
2. A wifi reset or a “hard reset” will erase your Biopods wifi configuration and allow you to re-connect your Biopod to wifi.
This is useful if you need to change wifi connections.
Access the back of your Biopod, press and hold the reset button for 6-8 seconds with a pen and let go. You should see some flashing blue lights which signal that
the Biopod is rebooting. Wait 1 minute for the boot cycle to finish before you begin the re-connection process.
3. A full reset combines a hard reset with a soft reset. First you’ll have to do a hard reset as described in step 2.
Then perform a soft reset as described in step 1.

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My Biopod app camera isn’t working, what can I do?

Try unplugging and re-plugging your Biopod. This should refresh your Biopod’s components including the Camera.
If this doesn’t work, please contact our technical support at hey@biopod.com for further assistance.

Can I take pictures with the Biopod camera?

Yes! You can use the Biopod app to take pictures of your Biopod. Simply click on the camera button on the top-right of your active Biopod and wait for the camera to stream. When it is finished streaming, you can take a picture anytime.

What do I do if there’s a power outage?

If your power goes out, your Biopod will remember your wifi details and automatically reconnect back to your wifi without any issues.
It will also remember your last saved program settings and keep running like normal once power is restored!

My Biopod shut down, what do I do?

If your Biopod has suddenly turned off, check first to see if the power adapter is connected into the wall. Check to make sure the cable between the wall and the power adapter is properly fitted and check whether the power adapter is plugged into the Biopod.
If all of these are connected properly, check the wall outlet to ensure it is delivering power.
If your Biopod is still off, please contact our technical support at hey@biopod.com for further assistance.

Is the Biopod compatible with different voltage and frequency outputs internationally?

Absolutely. All Biopod models come with an internal voltage adapter.

Can I change the direction of my misting nozzles?

The Biopod misting nozzles are designed to be rotated 360° and the nozzle output can be adjusted by rotating the nozzle head. The ideal placement is having both misting nozzles facing the Biopod living wall. However, we recommend facing the right misting nozzle slightly away from the humidity sensor (which is located to the top-right of the Biopod metal frame) so it can get a more accurate humidity reading of the air inside the Biopod.

Can I change where my camera is facing?

Not at this time, however this will be available in future models.

What do I do if I think my sensor is not working?

If you believe your sensor(s) are not working, try the following solutions in the order listed:

1. Unplug your Biopod, wait a few seconds and plug it back in. Wait for it to re-connect to your wifi and check the Biopod app to see if the sensor is reporting the proper values.
2. Unplug your Biopod and leave the glass door of your Biopod open for a few hours. If you have any animals we highly recommend keeping them elsewhere temporarily so they don’t wander out. After waiting for a few hours with the Biopod off and the glass door open, plug it back in and wait for it to re-connect to your WiFi. Check the Biopod app to see if sensors are reporting proper values.
2. Restart your Biopod and re-connect it to your local wifi (Refer to the question “How do I reset my Biopod?” to find instructions on restarting your Biopod).
3. If none of the above options work, please contact our technical support at hey@biopod.com for further assistance.

Can I add my own lights/heating lamps to my Biopod?

We do not recommend adding any additional hardware to your Biopod. If you choose to do so, you will void your warranty.

Watch Video Here

What if my top-glass is popping up?

Sometimes the top-glass plastic can pop-up if it is moved from its fixed position. Simply push the plastic tabs on top of the top-glass back outwards and this will secure the top-glass into the metal frame and prevent it from popping up.

I want to “hack” the Biopod, will this void my warranty?

Unfortunately yes, any modifications to the Biopod will void the warranty.

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How many temperature sensors does the Biopod have?

The Biopod currently has two temperature sensors, one for the temperature of the air and one for the temperature of the ground substrate (water, solid, or semi-solid substrate).

How many humidity sensors does the Biopod have?

The Biopod has one conveniently located humidity sensor near the top right of the right-side panel.

How many lights does the Biopod have? What type of lights are they?

Here is the breakdown of the number of LED’s in the Biopod units:
EDEN: 28 (+ 8 infrared LED)
TERRA: 28 (+ 8 infrared LED)
AQUA: 49 (+ 8 infrared LED)
AQUA II: 49 (+ 8 infrared LED)
GRAND: 56 (+ 16 infrared LED)

What is the specific wavelength output of the lights inside the Biopod?

The continuous wavelength output of the LED’s is between 400nm – 800nm. However, there are two main peaks between 420nm-450nm and 630nm-650nm, with a minor peak between 540nm-570nm. These LED’s closely resemble natural light output similar to the sun.

Can the Biopod replicate/output ultraviolet rays?

Yes! The Biopod has a UV emitting CCFL which emits UVB-B rays.

What specific wavelengths are emitted for ultraviolet rays?

The specific wavelength of UV rays emitted is between 295-305 nm.

What is the resolution of the camera inside the Biopod?

The resolution of the camera is HD (720p).

Can the video camera be viewed live from the app?

Absolutely! The camera can be viewed from the app as long as your Biopod is connected to the internet.

How are temperature and humidity transitioned throughout the day in a Biopod?

Temperature and humidity change throughout the day just like they do in a natural environment. Because the Biopod is intended to replicate micro-habitats, temperature and humidity change steadily as the day and night go on, while at the same time sensors give active feedback to each parameter (light, temperature, precipitation, humidity) so they adjust according to a set pattern.

Can the Biopod simulate a gradual transition from day to night/night to day from its onboard lights?

Yes! The on-board LED lights slowly transition during the entirety of the day to replicate a natural daily photo-period cycle.

How is the Biopod heated?

The Biopod is heated through two main systems. One is an air heating system which directly controls the temperature of the air. The other is a substrate heating system which is placed on the floor of the Biopod and heats the “floor” of the Biopod. This includes water or any other substrate you decide to use as the “floor” of your Biopod.

Can the biopod be cooled?

Currently the Biopod cannot be cooled but we are designing an add-on to provide this feature in the future. The lowest temperature depends on the ambient temperature of the area where the Biopod is located.

How many misting nozzles are inside a Biopod?

There are currently two misting nozzles inside the Biopod units.

Is Biopod compatible with international voltage & frequency outputs?

Absolutely! All Biopod models come with an internal voltage adapter.

What materials are Biopods made with?

In general Biopods are made of glass, aluminum, and plastic materials.

What is the life expectancy of the LED’s within the Biopod?

The LED’s are designed to last for approximately 30,000 hours – under normal circumstances these would last for 5.5 – 7 years.

What is the life expectancy of the UV Light within the Biopod?

The UV light needs to be replaced every 6 months. UV replacement kits will be available soon through your local retailer.

Is there a warranty given with the purchase of a Biopod?

Yes, every Biopod comes with a one year manufacturer’s warranty.

Do I require a high-speed wifi connection for the Biopod to connect?

No, but a high-speed connection is better to allow your Biopod to adapt the programmed habitat faster

I have an old N router for my home Wi-Fi, will the Biopod still work with it?

Yes, although we recommend a high-speed connection so your Biopod can upgrade its software/firmware as well as its daily habitat fluctuations faster.

Is the Biopod able to simulate a cold habitat/environment for animal brumation/hibernation?

Currently all of our models can only simulate warm habitats; however, future iterations< versions of Biopods will also come with a cooling feature. Stay tuned!

What accessories are recommended for the different Biopod models?

The main differences are dimensions, total volume air and water, and housing capability. The Biopod Eden and Terra are intended to house terrestrial animals only, while the Aqua 2 and Grand can house both terrestrial and aquatic/semi-aquatic animals. As far as plants go, the Eden and Aqua are great for small plants, but larger plants can only be grown in the Aqua 2 and the Grand.

Do I have to submerge the bottoms of the Aqua 2 and Grand models in water?

Nope! This is completely optional. The Aqua 2 and Grand are intended to house both aquatic and terrestrial animals at the same time in a nutrient and water cycling micro-habitat. However they can also exclusively be setup for terrestrial animals, usually if the animal(s) require more roaming space.

Is there a tutorial on how to setup my Biopod?

We have many tutorials available through the Biopod App.

Who can I contact if I’m having trouble setting up my Biopod?

You can contact our technical support team through our contact form.

Where can I purchase a Biopod?

You can place an order on our main website.

I lost my Biopod serial #, what do I do?

If you lose your Biopod serial number from the quick start guide in the Biopod box, you can always refer to the back of your Biopod as the serial number is written on the metal box underneath the Biopod base.

What type of stand is recommended for my Biopod?

You can place your Biopod on any type of strong table with a flat surface. Ensure the table is flat without any texture and that the table is completely level. A fully scaped Biopod can get a bit heavy (especially with water) so we recommend a table that can support its weight.

Where can I put my Biopod? Where’s the safest place for my Biopod?

You can put your Biopod anywhere you like! We recommend a neutral temperature zone that has minimal temperature fluctuations and is not close to any kind of air ducts or vents. Please keep in mind that the lowest temperature and humidity Biopod can achieve is the ambient temperature and humidity of where it is located.

Can I put things on top of my Biopod?

We do not recommend placing items on top of the canopy of the Biopod. If you choose to do so, proceed at your own risk.

Does my Biopod come with a warranty?

Yes, every Biopod comes with a one year manufacturer’s warranty.

What exactly is Biopod?

Biopod is an app-controlled micro habitat that automatically controls and regulates temperature, light, humidity, rainfall and ventilation. Grow anything from herbs and vegetables to a rain forest for your pets. Biopod replicates the ideal environment for your plants, animals or both!

Watch Video Here

What inspired Biopod?

Biopod was first inspired by the conservation of the sensitive dart frogs that live in rain forests around the world. Frogs are vital to the ecosystem and many of them have become critically endangered or even extinct in the wild due to human expansion, settlement, pollution, toxins and many other factors. Conservation is the heart of Biopod and we’re working towards saving the planet.

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How is Biopod different than other terrariums and vivariums available on the market?

The difference is that the Biopod is a complete terrarium/vivarium/paludarium; it comes with all of the essential components necessary to a typical terrarium/vivarium/paludarium setup. Creating such a setup yourself requires a lot of time and the separate purchase of the many parts that make up the housing, such as: lighting, sensors, heating, pumps, nozzles, tubing and many more, often adding up to a hefty price! Building such a setup yourself is
extremely costly, can cause many compatibility issues, needs to be manually adjusted and monitored frequently, and requires you to do an immense amount of research beforehand. With the Biopod, everything is done for you so you can start housing your favorite animals/plants right away with a tap of a button and
watch the Biopod come to life!

Watch Video Here

Is there a list of animals/plants that can be housed with the Biopod?

The Biopod can accommodate almost any small animal which naturally lives in temperate/tropical/warm areas of the world. If you’re unsure whether a certain animal can be housed in Biopod, send us an email at hey@biopod.com and we’ll get right back to you!

The animal/plant I want to house doesn’t have a dataset created for it, what do I do now?

Not to worry! We are constantly expanding our animal/plant program database! But if you really want a data program for a certain animal/plant shoot us an e-mail athey@biopod.com and we’ll create it!

Is there a Biopod model designed for tall plants?

Currently we are working on a few new Biopod models which will allow users to plant and grow very tall vegetation/plants.

How are the plants on the living wall watered?

Plants and vegetation growing on the living wall act as a natural filtration system that trickles water through the substrate and plant roots.

Are there any Biopod models which are not recommended for housing certain animals/plants?

The recommendations we make on housing are purely based on species you wish to house. If the animal/plant is large than we recommend a larger model, and if the animal(s) requires extra roaming space than we recommend the Biopod Grand.

Which Biopod unit is perfect for Housing my animal/plant?

The recommendations we make on housing are purely based on the species you wish to house. If the animal/plant is large then we recommend at least the Terra.
If the animal is semi-aquatic or completely aquatic then the Aqua or the Grand are a must. If the plant is large and growing taller/outward then the Terra, Aqua or Grand are recommended. The general rule is that if the species of plant/animal is large, we recommend a large Biopod model.

How can I tell what conditions are best suited for my plant/animal?

If you’re using automatic mode and have selected a program for a certain animal or plant, you can be sure that animal or plant will be well taken care of provided your Biopod is properly scaped.
Our automatic mode programs are created by Biologists and use real data to create the perfect micro habitat for your animals or plants.

Do I have to clean my Biopod before introducing plants/animals?

We recommend you wipe down the inside of the Biopod with a clean cloth (we use coffee filters to avoid lint sticking to the glass) and some clean water to remove any dust etc. that may have gotten into the Biopod during transport or unpacking.

Watch Video Here

What materials are Biopods made with?

In general Biopods are made of glass, aluminum, and plastic materials.

Will there be new models released in the future?

Absolutely! We will be coming out with information in the near future about more models we intend to introduce. Stay tuned!

What is the maximum water level/depth in fish supported models?

The depths are:

Biopod Aqua: 5.9

Grans & Aqua2

Don't see your question on our website?
Send us an email!

If you’re unable to find the answer to your question via our online resources (FAQ, Searching a question, Youtube Channel), feel free
to contact our Customer Support Ninjas at hey@biopod.com or Toll-Free at 1-888-349-5648