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September 25, 2017

What if my Biopod is damaged during shipping? Is it insured?

Absolutely, we insure every single Biopod from accidental damage during shipping and delivery.
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September 25, 2017

In place of water, can I use a dirt/sand/substrate matrix for the Aqua/Grand?

Yes, this is definitely possible, although we urge caution on the type of substrate you…
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August 16, 2017

Can I use tap water in my Biopod?

You can definitely use tap water in your Biopod but it has to be conditioned…
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August 16, 2017

What kind of maintenance does my Biopod require?

In general Biopods are low maintenance given the following conditions: 1. The Biopod is properly…
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August 16, 2017

How do I refill my reservoir?

The reservoir is designed to be removed for refilling the water. Simply gently lift the…
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August 16, 2017

Why is there algae growing in my Biopod? How can I prevent algae growth? How can I clean off algae?

Algae buildup can occur due to many reasons, such as: contamination, too much fish food,…
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August 16, 2017

Why does my front glass fog up?

All Biopods are designed to prevent or remove fog from the front glass of the…
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August 16, 2017

Can I fix a broken misting nozzle?

Usually, if a misting nozzle is not misting properly it's due to a loose connection…
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August 16, 2017

How do I remove water stains from the glass?

Water stains occur due to dissolved minerals in water. These stains are easy to remove…
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