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I have updated my App and Biopod’s firmware and still can’t connect to WiFi, what do I do?

By October 11, 2017

Please see the following page: WiFi Troubleshooting Guide

Affected products: Biopod Eden, Biopod Terra, Biopod Aqua, Biopod Aqua II, Biopod Grand

The following settings can help improve performance of your Biopod to App connection, your Biopod’s camera speed/quality and more! These settings can also resolve any WiFi connection issues you may be experiencing.

If you haven’t had issues in the past in regards with setting up your WiFi connection, you most likely
won’t need to make any of the changes below.

Please ensure your network and router are compatible with Biopod.

Supported Networks: 2.4GHz

How do I find the type of network I am using?
Because every router is different, the easiest way to know whether or not you’re running on 2.4GHz network is
to contact your internet service provider. The second option would be to get access to your router’s configuration settings.

Routers: There are a few routers that are not compatible with Biopod products or that may cause issues connecting or performance issues along the way. Find these lists below.

How do I find my router’s information/manufacturer?
Your router’s brand, model number and information can be found on the router itself.


Some routers may not be compatible with Biopod. Potentially incompatible routers include, but are not limited to, the following:

2Wire routers
3800HGV-B

Actiontec routers
M1424WR Rev. E

Belkin routers
F9K1001
F9K1002
F5D8230-4
F5D8233-4

BT routers
Business Hub 3
Home Hub 3

Cisco/Linksys routers
WRT110
E1200
WRT160N
WRT320N
WRT54G
WRT54G2
WRT54GL
WRK54G

D-Link routers
DAP2553
DI-524

Netgear routers
DGN1000
WNDR3300
WNDR3400
WNDR3700
WNDR3800
WNDR4000
WNR2000
WNR3500L
WNDAP360
WPN824v3

uBee routers
DDW365

 

Routers that may cause connection issues/slower performance including but not limited to the following:

Asus routers
RT-N10
RT-N66U
WL-330N

Cisco routers
WRT100
WRT110
WRT160N V3
WRVS4400N V2
D-Link routers
DAP-1360
DIR-605L
DIR-625-2
DIR-636L
DIR-651

Encore routers
ENHWI-AN3

Engenius routers
ESR7750

Hawking routers
HWRN2

Netgear routers
JNR3210
WNR834B
VMDG490

Planex routers
CQW-MR500

Sapido routers
GR-1733

Westell routers
7500

Zuni Digital routers
ZGR304F
ZR301F

ZyXEL routers
WAP3205
NBG4615