Check out our YouTube Videos and Setup Guides for help! (Links provided below)
Please note: Your Biopod requires a strong WiFi signal. We recommend a maximum distance of 10 meters between your Biopod and your router. Longer distances may cause interference and can result in poor connectivity or loss of functions. Please see our WiFi tips on our support page for more information on improving your network signal.
What do I do if I am having trouble connecting to my Biopod?
If you’re having issues connecting to your Biopod, check out the links below for additional support.
Technical Guide Links:
Complete WiFi Setup Guide, Android Setup, iOS Setup, Biopod Firmware Update Guide
Go To Support Page
Reset your Biopod:
Watch the Video Here!
Our YouTube Channel:
If you’ve followed all of the guides above, and still have trouble connecting your Biopod to your WiFi – the WiFi connectivity issues may be due to the following reasons:
Frequency of your local WiFi: Currently Biopod only supports a 2.4 Ghz frequency WiFi. This is because the 2.4 Ghz band is more reliable and farther reaching than a 5 Ghz WiFi frequency. Please check your router configuration to determine whether your WiFi frequency is set to 2.4 or 5 Ghz. As all routers are different, please refer to your router setup guide or your Internet Service Provider (ISP) on how to configure your router WiFi for a 2.4 Ghz frequency.
WiFi Security Encryption: Your router’s security key may be setup to be a WEP or WPA security type. We recommend using WPA2 or WPA-2PSK as these are the latest and most secure encryption protocols available. Please refer to your router setup guide or your Internet Service Provider (ISP) on how to configure your router for a WPA2 or WPA2-PSK security encryption key.
Firewall/Blocked Ports/Other settings: All routers are different, and some come with unique security features. If your router is old, if it was configured by a technician or your ISP, or if it is a special type of router: it may have been set up with some unconventional security features preventing Biopod from connecting to the WiFi. Please refer to your router setup guide or your Internet Service Provider (ISP) on how to configure your router for a WPA2 or WPA2-PSK security encryption key.